الشحن

Shipping & Delivery Policy

Lamora Specialty Coffee

1. Delivery Locations

Lamora Specialty Coffee offers delivery throughout the seven emirates of the United Arab Emirates.

International delivery may be available to selected destinations, including GCC countries, depending on the shipping options displayed at checkout.

2. Shipping Fees

UAE Standard Shipping: AED 30 per order.
Cash on Delivery (COD): AED 40, where this payment option is available.
International Shipping: Calculated according to the destination, parcel weight, and available shipping service.

All applicable delivery and payment charges will be displayed during checkout before order confirmation.

3. Order Processing

Orders are prepared after confirmation and, where applicable, successful payment.

Processing times may vary depending on product availability, order volume, weekends, and public holidays.

4. Estimated Delivery Times

Estimated delivery times are provided during checkout or communicated following order confirmation.

Actual delivery times may vary depending on the destination, courier availability, public holidays, and circumstances outside our reasonable control.

For international orders, customs clearance may affect delivery times.

5. Order Tracking

Tracking information will be provided when available through the selected delivery service.

Customers may contact Lamora for assistance with their shipments.

6. Delivery Information

Customers are responsible for providing accurate contact details and delivery addresses.

If a delivery cannot be completed because of incorrect information or repeated unsuccessful delivery attempts, additional delivery charges may apply where disclosed and permitted by law.

7. Damaged, Missing or Incorrect Orders

If an order arrives damaged, defective, incomplete, or incorrect, please contact Lamora as soon as reasonably possible.

Please refer to our Return & Refund Policy for further information.

Nothing in this policy limits applicable UAE consumer rights.

8. International Orders

International shipments may be subject to customs duties, import taxes, or other destination-specific requirements.

Any responsibility for these charges will be communicated in accordance with the shipping terms displayed at checkout and applicable law.

9. Contact Us

For delivery questions or order assistance, contact Lamora Specialty Coffee through the customer-service contact information published on https://lamora.ae.