Return & Refund Policy

Lamora Specialty Coffee | UAE

At Lamora, we take care to ensure every order is prepared and delivered in excellent condition. Due to the nature of our coffee and food products, we do not accept returns or exchanges for change of mind, personal taste preferences, or products ordered by mistake.

1. Eligible Returns and Refunds

We accept return, replacement, or refund requests for orders that:

• Arrive damaged or defective.

• Contain an incorrect product.

• Are missing items from the order.

• Otherwise qualify for a remedy under applicable UAE consumer protection laws.

2. Reporting an Issue

Please contact Lamora within 48 hours of receiving your order, where reasonably possible, to help us investigate and resolve the issue promptly.

Include your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

This reporting timeframe does not limit any rights or remedies available under UAE law.

3. Non-Returnable Products

We generally do not accept change-of-mind returns for:

• Opened or used coffee products.

• Coffee beans, ground coffee, and drip coffee products purchased in error.

• Products that do not match personal flavor or taste preferences.

• Products damaged due to improper handling or storage after delivery.

These exclusions do not apply where a customer is entitled to a remedy under applicable law.

4. Refunds and Replacements

If an issue is confirmed, Lamora will offer an appropriate resolution, which may include a replacement, refund, or other legally required remedy.

Approved refunds will be processed through the original payment method where possible, or through another agreed method where appropriate.

Refund processing times may vary depending on the payment provider or bank.

5. Return Shipping

Where a return is required because a product is defective, damaged on arrival, or incorrect, Lamora will arrange or cover reasonable return shipping costs as required by applicable law.

6. Contact Us

For return, replacement, or refund assistance, please contact Lamora through our official website:

Website: https://lamora.ae

Please include your order number so we can assist you efficiently.

7. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights or remedies provided under applicable laws of the United Arab Emirates.