Terms of service

Terms of Service

Lamora Specialty Coffee

1. Overview

Welcome to Lamora Specialty Coffee. By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable laws of the United Arab Emirates.

Lamora offers specialty coffee, coffee-related products, and selected accessories through its online store.

2. Products and Availability

We make reasonable efforts to display accurate product descriptions, images, prices, and availability.

Coffee flavor profiles and tasting notes are descriptive and may vary according to brewing methods, individual preferences, and other factors.

Product availability is subject to stock levels. We reserve the right to discontinue products or correct genuine listing errors, subject to applicable consumer rights.

3. Orders and Payments

All prices are displayed in UAE Dirhams (AED), unless otherwise indicated.

Orders are subject to confirmation, payment authorization where applicable, and product availability.

Available payment methods are displayed during checkout.

Any applicable shipping charges, cash-on-delivery fees, and taxes will be shown before the customer confirms the order.

4. Shipping and Delivery

Lamora provides delivery to supported locations as displayed during checkout.

Delivery estimates are approximate and may vary due to courier operations, public holidays, customs processing, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

For international orders, any applicable customs duties or import charges will be disclosed where required and handled according to the shipping terms presented at checkout.

5. Returns, Replacements and Refunds

Due to the nature of coffee and food products, we generally do not accept returns or exchanges for change of mind or personal taste preferences.

Customers may request assistance for damaged, defective, incorrect, or missing products.

Please refer to our Return & Refund Policy for further information.

Nothing in these terms limits mandatory consumer rights under applicable UAE laws.

6. Product Use and Storage

Customers should follow applicable product preparation, storage, and safety instructions.

Coffee products should be stored appropriately to maintain freshness and quality.

7. Website Content

Product descriptions, photographs, graphics, and original Lamora branding are protected by applicable intellectual property laws.

Third-party trademarks and brand names remain the property of their respective owners.

Website content must not be reproduced or used commercially without the relevant rights holder's permission.

8. Privacy

Personal information is handled according to our published Privacy Policy and applicable data protection laws.

9. Limitation of Liability

To the extent permitted by applicable law, Lamora is not responsible for losses caused by improper product use, incorrect information supplied by customers, or circumstances outside our reasonable control.

Nothing in these terms excludes liability or remedies that cannot legally be excluded.